Emerging Concepts in Interagency Coordination Training


The relationship between the military, non-government organizations, and U.S. government agencies can be an uneasy one, partly due to differences in organizational culture. These differing organizational cultures have evolved to address particular missions and activities, resulting in different modes of interpersonal interaction, approaches to work, criteria used to measure success, and even opinions about the desirability of concrete results. Multi-cultural collectives have known coordination problems, but current efforts to enhance cross-cultural coordination do not take a comprehensive approach that enhances both knowledge and behavior. In a recent Phase I SBIR effort we researched the requirements of a computer-based training system that leverages best practice in knowledge management and advanced artificial intelligence technologies in order to alleviate multi-cultural collective performance deficits. The common cultural clashes arising during interagency planning were identified and linked to performance deficits on specific planning tasks. General expert strategies for handling cultural dissonance before and during planning were identified. The particular capabilities of web-based knowledge management systems and latent semantic analysis, an automated text analysis methodology, were applied to the behavioral research findings to determine the optimal design of a comprehensive training system. This conference paper describes the findings of our research and their implications for developing effective interagency collectives.

Cianciolo, A., LaVoie, N., Lauper, U. & Foltz, P. (2008). Emerging Concepts in Interagency Coordination Training. Paper presented at I/ITSEC, Orlando, FL, December 1-4, 2008.


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